Legal

Privacy Policy

Last updated: January 2025

1. Who We Are

GlobalPrimeLLC ("we", "us", "our") is a digital product studio based at 6 Murray Hill Terr, Marlboro, NJ 07746, USA. We provide web application development, mobile app development, AI agents, workflow automation, and related digital services to clients in the United States and United Kingdom.

Contact: [email protected] | +19134433156

2. Data We Collect

We collect only the data you voluntarily provide when you:

  • Submit a contact, quote, or audit request form (name, email, phone, company, website, project details)
  • Request a detailed SEO audit (website URL, audit results)
  • Use the cost calculator (project type, features, budget range)
  • Subscribe to updates or communicate with us via email, WhatsApp, or phone

We also collect anonymous usage data via analytics (see §7) and server logs (IP address, browser type, referrer, timestamps) for security and performance monitoring.

3. How We Use Your Data

  • Respond to inquiries, send quotes, and deliver requested audits or calculators
  • Provide and improve our services (project scoping, delivery, support)
  • Send service-related communications (project updates, invoices, maintenance notices)
  • Comply with legal obligations and protect our rights
  • Analyze website traffic and usage patterns (aggregated, anonymized)

We do not sell your personal data to third parties.

4. Legal Basis (GDPR / UK GDPR)

For UK and EU data subjects, we process personal data under the following lawful bases:

  • Contract performance: Fulfilling audit requests, quotes, and service agreements
  • Legitimate interest: Improving our website, security, analytics, and marketing our services to relevant businesses
  • Consent: Where you explicitly opt in (e.g., newsletter, marketing emails)
  • Legal obligation: Invoicing, tax records, compliance

5. Data Sharing

We may share data with:

  • Sub-processors who help deliver our services (hosting, analytics, email delivery, CRM)
  • Professional advisors (legal, accounting) under confidentiality
  • Authorities when required by law

All processors sign data processing agreements and provide adequate safeguards (Standard Contractual Clauses for international transfers).

6. International Transfers

We are based in the USA. UK/EU client data may be transferred to the US. We rely on:

  • UK/US Data Bridge (adequacy decision)
  • Standard Contractual Clauses with subprocessors
  • Your explicit consent where required

7. Cookies & Analytics

Our website uses:

  • Essential cookies: Session, security, cookie-consent preference
  • Analytics (Google Analytics 4): Anonymous page views, traffic sources, engagement — only after your consent via our cookie banner
  • WhatsApp chat widget: Loads only when you interact; may set third-party cookies

You can withdraw consent anytime via the cookie banner or your browser settings.

8. Data Retention

  • Contact/quote/audit data: retained for the duration of the business relationship + 2 years
  • Analytics data: 14 months (GA4 default)
  • Legal/tax records: 6 years (UK) / 7 years (US) as required

9. Your Rights

Under GDPR/UK GDPR you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the ICO (UK) or your EU supervisory authority

To exercise these rights, email [email protected]. We respond within 30 days.

10. Security

We implement appropriate technical and organizational measures: TLS encryption, access controls, regular vulnerability scanning, secure hosting, and staff training. No internet transmission is 100% secure; we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect data from children. If you believe a child has provided data, contact us and we will delete it.

12. Changes to This Policy

We may update this policy. The "Last updated" date at the top reflects the latest revision. Material changes will be announced on our website or via email.

13. Contact

Questions about this policy or your data?